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STORE POLICY

Privacy & Safety

Information We Collect

  • Basic details such as your name, email address, phone number, and shipping/billing address when you place an order.

  • Payment information (processed securely through trusted payment gateways — we do not store your card or banking details).

  • Non-personal information like browsing activity, preferences, and website usage to improve your shopping experience.

How We Use Your Information

  • To process and deliver your orders.

  • To provide customer support and respond to inquiries.

  • To send order updates, offers, and newsletters (if you choose to subscribe).

  • To improve our website, services, and product offerings.

Data Security

  • We use secure servers, SSL encryption, and trusted payment gateways to protect your personal and payment information.

  • We never sell, rent, or share your personal details with third parties, except when required to complete your order (e.g., shipping partners).

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand preferences and improve website functionality. You may choose to disable cookies in your browser settings, though this may affect certain site features.

Your Rights

  • You have the right to access, update, or delete your personal data stored with us.

  • You may opt out of promotional emails anytime by clicking “unsubscribe” in our newsletters.

Store Policies

At Hues & Homely, we value your trust and strive to create a smooth and delightful shopping experience. Please take a moment to review our policies before placing an order.

Orders & Payments

  • All purchases can be made securely through our official website.

  • We accept UPI, credit/debit cards, net banking, and digital wallets.

  • Cash on Delivery (COD) is not available.

  • Once your order is placed, you will receive a confirmation email with the details.

Shipping & Delivery

  • Orders are processed within 2–4 working days.

  • Standard delivery time: 8 - 15 working days, depending on your location.

  • Currently, we ship within India (International shipping coming soon).

  • Tracking details will be shared via email/SMS once your order is dispatched.

Gifting & Customization

  • Gift wrapping is available at checkout for a small additional charge.

  • Please note: Personalized or customized products are not eligible for return/refund unless received in a defective condition.

Thank you for choosing Hues & Homely — where every product is crafted to bring warmth and elegance into your everyday life.

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